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She said she talked with the CEO and she would call me when the new fabrics came in.

December 2, 2005 – Went in to the sotre to check if fabrics had come in. January 6, 2006 – Went in to store again to see if fabrics were in.

I called the store again and the salesperson told me to show this to the delivery man (who I must clarify, is from the local service department of La-Z-Boy).

When he delivery the new cushion cover, I showed him my concerns. When you take my money and put it in your pocket you better stand behind your promises.

Asked them to call me when the new fabrics came in. I ran into one of the salespersons in my community.

Told her of my conversation with the other two salesmen at the store.

You know what they say, a picture is worth a thousand words. Create a warm and welcoming environment in one of your main rooms. October 17, 2004 - I stopped in at our local La-Z-Boy store one day was greeted by two salespersons. Both salespersons said they both owned this sofa and had their's for several years and it still looked like new.

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April 1, 2006 - Went in to La-Z-Boy to return fabrics and to see if new ones were in.The attorney wrote a letter that looked as if it was written by a 4th grader. Therefore, here I am telling my story on the internet.I certainly hope this will help someone out there who is considering buying from La-Z-Boy.The owner of this blog is a concerned woman who wants the public to know about the real customer service and warranty of La-Z-Boy Furniture. The content within is my own OPINION about how my last and FINAL purchase was handled by La-Z-Boy Furniture.Whenever you enter any La-Z-Boy store, you are immediately approached by an eager salesperson who is anxious to tell you about their customer service and "lifetime warranty" of their furniture.

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