Roxio 6 has errors while updating

But when I selected US keyboard, it asked me whether I wanted to Troubleshoot or shutdown; which is again quite strange: So I played along and tried to troubleshoot, at which stage I was basically left with options such as Reset the PC: And even Reset PC failed with a helpful error message that the ‘drive where Windows is installed is locked’: Left with no option - post reboot, I was greeted with the infamous error 0x C1900101 – 0x20017, which has plagued some users in the Windows 8.1 upgrade as well: At this time, I also noticed a very strange issue: any USB mass storage device I would plug in to the laptop was not assigned a drive letter.

It would show up in Disk Management, but when I would try to give it a drive letter, Disk Management would popup a cryptic message: ‘The operation failed to complete because the Disk Management console view is not up-to-date. If the problem persists close the Disk Management console, then restart Disk Management or restart the computer’. But somehow, it appeared that the two issues were inter-related.

This week, with the newer builds being released in rapid succession, I decided to switch the Preview Build frequency to ‘Windows Insider Fast’ so that I could get hold of the latest (at the time) 10162 build: Everything seemed to work alright with the update to 10162… till the point where it rebooted the computer: Instead of seeing the usual ‘Upgrading Windows, sit tight..’ screen, this is what I saw: Well.

the keyboard layout screen was certainly not expected!

This service pack resolves a critical issue affecting the product start in some circumstances.

And those were clearly not attributed to any devices I had installed on my laptop (i.e.

I had nothing related to Roxio Saib in reality on my laptop): So I decided to delete these hidden Roxio devices (in another case where I had seen an identical problem the devices showed up as Unknown Device under Storage Volumes, in which case I proceeded to delete those Unknown Devices under Storage Volumes).

We are all excited about the upcoming release of Windows 10 on the 29th of July.

In the meantime, you can install a preview version from the Windows Insider web page, or if you’d like to wait, you can reserve your free upgrade by following the steps here.

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